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URL: zookal.com


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Same story I am hearing around campus, waiting for Zookal Textbooks.
Waiting, waiting, waiting............................ won't answer my phone calls and emails.

Not recommended
By gravatar SamS18 (New User) - on Mar 29, 2014 - 02:10 | report
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I made the mistake of trying to save a few diollars by ordering books from Zookal. Their prices are a little bit cheaper and they told me the books were in stock but 4 weeks later I have not received them. I had to cancel the order and buy... See Morethem elsewhere.
If I fail my subjects it will cost me a lot more to repeat them next semester.

I can not recommend this company to anyone.
By gravatar PhilB3 (New User) - on Mar 29, 2014 - 01:28 | report
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Zookal will suck you in with their cheaper prices and the promise of quick delivery but once you have placed your order they will give you the run around.
I placed an order for my textbooks after getting an email confirmation that the textbooks were in stock but after 4weeks... See MoreI have not received any of the textbooks. They blamed the delivery courier for losing the parcel but my enquiries with the courier company revealed that only the delivery paperwork was generated but the book was never picked up.
I ended up cancelling the order and buying it off the shelf at the Co-op. I am still waiting for my refund. It is not worth it trying to save a few dollars.

I would not recommend Zookal to anyone.
By gravatar BurW (New User) - on Mar 27, 2014 - 02:31 | report
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PhilipH4 - I am in the same boat and then when I rang them to ask for a refund as it could take another 2 weeks to come, they told me it would take 5-10 business days for the refund to be processed. What to do? I need the book... See Morenow but can't afford to buy another textbook whilst waiting for the refund. I would not recommend this place to anyone.
By gravatar MichaelaB4 (New User) - on Mar 26, 2014 - 00:38 | report
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Pretty disappointed by the service I've received. It's been over two weeks since I've ordered and no books in sight. I called yesterday and was promised a call-back by the end of the day, which never happened. Called your company today to find out that only one book has arrived,... See Morestill missing the other two.

At no stage through the ordering process was it made clear that you don't hold any in stock, nor the books are on back-order. For the measly $20 I saved (even after discount) by going through you over other book companies, all I've been left with is a relatively large sum of money out of my pocket, missing books that could of been priority shipped across the country within a week and a lack of customer service all to show for it. 10/10 would definitely not recommend.
By gravatar PhilipH4 (New User) - on Mar 18, 2014 - 06:13 | report
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About zookal.com

Rent Textbooks at Australian Universities | Zookal.com

Australia's best uni textbook rental service! The cheapest, fastest way to get uni textbooks! Save hundreds of dollars a year plus FREE return postage

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