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Arrowhead Campground
163 Leektown Road
Egg Harbor City NJ 08215
United States
☎ +1 609 296 8599
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I am very angry with Comcast. When I signed up, less than 6 months ago, I was told if I down-graded my contract, I would be charged a termination fee. The contract I had was for just internet and TV. About 6 weeks ago, they sent me a... See Morenew internet modem, wanting me to upgrade what I had and there was no extra fee. I was happy with that. I called them when I was installing it with a question, and after I got my answer, the gal on the other end said, "Let me see what I can do to save you some money." In the end, I ended up adding a phone line. When I got my bill, there was a $77.50 charge for early termination of my contract. I called them and said that it was not my idea to change plans - the Rep, who was looking at my account and could see I was under contract. wanted to save me money. She never told me I would be charged a termination fee and I thought since it was an upgrade, adding a service, I wouldn't be charged. They refuse to take the fee off and they won't let me go back to my previous plan without more fees. They should not be trying to sell new plans to people who are under contract!! I thought the Rep should have warned me about that fee when said she could save me money by adding a phone line!
By gravatar KateK (New User) - on Dec 14, 2013 - 22:22 | report
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