thetelly.net

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URL: thetelly.net

IP: 69.8.121.163

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Run a mile from these people. They are very expensive and incompetent. The service crashes without warning on a regular basis and all they don is blame someone else and suggest you upgrade to more expensive options. After 4 years I called to cancel the annual contract... See Moreand was threatened with a lawyer when I suggested I should not have to pay 11 months outstanding contract - and then the guy slammed down the phone telling me they didnt need to care about reputation management. TELL YOUR FRIENDS AND PLASTER THEM ALL OVER THE WEB - BAD, BAD PEOPLE.

JohnM10 (New User) - on Apr 06, 2013 - 17:46

maisie12

We are sorry that you feel you have had a bad experience with our service.
... See MoreOur records show that you supplied us with your (recording) equipment at our UK facilities. And that, at your location in the Cayman Islands (per your profile here, and we've only had one dissatisfied client there.)

Your Internet service provider was unable to provide reliable, consistent, adequate bandwidth and / or capped certain "ports".

We asked you on several occasions to provide us with feedback to help us isolate the problem but you seemed unwilling to. We also spent hours / days testing your feed and it worked well for us. We switched out equipment for you in the UK all at no charge.
You filed no complaints between 18 Oct to 17 March and have graphs to show it worked to specification. And your March problem you determined to be a fault with your SKY box. How is that our fault?
You were also working with power outages on the island.
If you have issues, we are happy to work with everyone to reproduce them and have our customers work with us to determine workable solutions. And we take copious notes.
We wish we could have in your case.

How were we threatening? Rude? Unhelpful? Please provide details.

We did charge your credit card. What do you mean "quickly"? We charged you the same time every month and even failed to charge until months later for some items.

We do resent being called scammers. What did we do to scam you? We provided a service. if we were scammers we would have had our doors closed ages ago. We have an almost 6 year history.

Again, we do all we possibly can to ensure that every customer is more than satisfied with our services. Here, we clearly fell short of our goal.

If there is anything we can do to make it up to you, please do let us know.

THETELLY

thetelly (New User) - on Dec 30, 2012 - 20:37

Terrible picture & worst customer service I have ever experienced.

I paid GBP 1300 for 1 year, but the picture was poor and I didnt use the service. I found the picture was better with a $10 a month VPN service. thetelly customer support is at best rude and... See Moreunhelpful and at worse - threatening.
The are very very quick to take your money directly through your credit card.
Be warned - they are scammers

maisie12 (New User) - on Aug 30, 2012 - 05:09

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