Ordered a gorgeous Rotary watch from SnaggStuff last year. It was the lowest price I had ever seen on that model (I am a watch collector).
After a month or so I noticed the watch was struggling to keep time and had to be wound often--the rotor for the automatic... See Moremovement didn't appear to be working. So I contacted the manufacturer, and they wanted me to ship the watch to England for service. Of course, that would have cost almost as much as the watch itself!
So I emailed Snagg Stuff and they said I must have gotten a defective watch and that they would be happy to replace it at no charge!!!!! You can imagine my surprise--considering I had already had the watch for a month or longer! SnaggStuff shipped me a new watch in a week or so and that was that!
I have now had the replacement watch for close to a year, and it works perfectly.
Thank you so much to SnaggStuff for the great service! I will be watching every day for those specials! Please don't forget us watch collectors when you are creating those new deals!
By
caffineaddict(New User) - on Oct 31, 2011 - 14:10
0
To the customer above, Kevin R
We did not go out of business. We went down for 2 months for a site redesign. We still answered all customer service emails while the site was down. I have searched through our records and can not find a "Kevin R"... See Morethat has ever ordered from us. We are a legitimate company, please contact us if you feel you have been wronged and we will make it right. Please email service@snaggstuff.com and please include your order number as I can not find any order under your name. Also, we have a toll free number you may call M-F that is 877-881-1626.
After a month or so I noticed the watch was struggling to keep time and had to be wound often--the rotor for the automatic... See Moremovement didn't appear to be working. So I contacted the manufacturer, and they wanted me to ship the watch to England for service. Of course, that would have cost almost as much as the watch itself!
So I emailed Snagg Stuff and they said I must have gotten a defective watch and that they would be happy to replace it at no charge!!!!! You can imagine my surprise--considering I had already had the watch for a month or longer! SnaggStuff shipped me a new watch in a week or so and that was that!
I have now had the replacement watch for close to a year, and it works perfectly.
Thank you so much to SnaggStuff for the great service! I will be watching every day for those specials! Please don't forget us watch collectors when you are creating those new deals!
Keep up the good work! Show less