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For the last two years I have taken my A/C in for general maintenance. Both times were A DISASTER! Sears customer service is non existent. The phone numbers are bogus and the menus are useless. I got a call that my A/C was ready to pick-up.... See More When I arrived, they said it really wasn't there but somewhere in trasit and the driver called my from some unknown destination. They said this happens often!! Then I never heard another word (they said they'd call upon arrival) . THat was since last November - it's now April. Now after hours of futile searching they say it's been ready for pickup since November an they are waiting for me!!! Be assured they won't get another chance.
By gravatar BrookeM2 (New User) - on Apr 05, 2014 - 18:21 | report
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Buyer beware! I ordered carpet from Sears on Thanksgiving weekend and paid a $1,200 downpayment and was promised that the carpet would take a few weeks to order then be installed. Well, its after the new year and I've got nothing!!!!

The salesperson"Jorge" hasn't checked in, given any updates or... See Moremade any effort to ensure my satisfaction. Just took the money and ran. The order was for over $4,000 and now he is blaming me for things not happening. Excuses, excuses, thats all I have for my order of carpet and to think that I could trust Sears with my order. I sure fuc..d up by going with Sears in the first place.

Empire was half the cost and promised installation by Christmas. I should have just gone with them!!!
Terry Rose
By gravatar TerryR5 (New User) - on Jan 08, 2014 - 23:43 | report
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Sears Holdings Corporation - Corporate Website

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