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First time ordering live marine plants and corals online. My shave brush plants arrived in poor condition but alive (also containing some unidentified marine worm which later fell off) the coral arrived in pieces, was detached from the plug and covered in a unnatural looking slime. There was also a... See Morelarge, square, piece of Styrofoam packed inside the coral bag; since I am not used to buying corals online I don't know if this is standard but it appeared the free-floating block helped destroy the coral. I emailed the company, got a blank email as a reply, replied to that email, got a response telling me to not send multiple emails, then nothing for a few days. Then I got an email telling me to take pictures and email them to determine if I could get a refund. I didn't continue with the process since the coral was less than $10 and it wasn't worth my time or the cost to ship it back. Needless to say I will not be buying from them again.

P.S. after a couple of weeks I got an email asking me to leave an order review, followed by a link, I followed the provided link but there is no way to leave a product review on Reefs2Go's website. They have tons of glowing testimonials but no way to rate your personal experience.
By gravatar DeannaC2 (New User) - on Jul 15, 2014 - 17:23 | report
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First order fish came dead, second order 2 fish got only 1 fish and have been trying to get a refund since November, it is now April. The owner Christine stated she would
refund back in January but never received, She even ignores the BBB. Not only do... See Morethe fish come dead, but does not refund and ignores all e mails and calls
By gravatar DoreenH (New User) - on Apr 11, 2014 - 14:39 | report
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