primotronix.com

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URL: primotronix.com

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I placed an order on Saturday, Sunday they call to "verify" my order, upon returning the call they are closed. Then closed Monday and Tuesday. Finally reach "David" and I first had him confirm they had the camcorder. They did, he said. He then says what... See Morea great camcorder it is, except for the battery. I informed him I already have purchased a battery online and it will arrive before the camcorder even. He then says fine, well, we can't honor our 3 day delivery you paid for, because we don't have the camcorder in this location. You'll get it in 7-10 days.

I called the following day (Thursday) to follow up on my order, the person who answered requested my name and got me back to David. He picks up the line after some time and immediately says "Hello? Hello? I can't hear you." (Disconnect) After reading what others have said, I immediately called back and asked for Roger. He said, sorry about David, your order confirmation will arrive by the end of the day with tracking. No surprise, it never arrived.

I called back on Friday, asked for Roger but I was transferred back to David instead. He comes on and says that I called yesterday. I explained to him that I was promised a shipment and confirmation on Thursday. He said I would get it by the end of THAT evening, for sure. No surprise, it's now Saturday. No order confirmation, no camcorder and no refund.

Save yourself the headaches and find a reputable dealer. Learn from my mistake and the many others who have posted here and other places. Also check out their Better Business Bureau profile.

JasonS2 (New User) - on Apr 07, 2013 - 04:39

Over 35 Complaints this year with the BBB and the BBB gives them a D- rating.

Kept trying to bait and switch me by telling me that this was an "import model with no warranty" even though the ad did not mention this.
... See More Over 45 days later and still no camera. They rarely answer the customer service phone.

Stay away from this company.
Stay away from this company.

SamuelM4 (New User) - on Apr 03, 2013 - 17:01

I placed an order in early Feb for a T3, with 5-7 day shipping. They left me a voice mail a week later asking me to call to verify the order. The real purpose was to try to up sell me on accessories and lenses. When I declined, he hung... See Moreup frustrated. I called back every week and they told me over and over that the camera was back ordered. Really, a Canon T3 is backordered for months? I called Canon and they said there is no back order for the T3. It seems that if you don't partake in the up-sell, they don't ship the camera. What a silly scam. Don't waist your time.

KeithS (New User) - on Apr 02, 2013 - 22:51

I purchased a Nikon D800 from PrimoTronix on February 12, 2013. It arrived February 21. It was not in its original Nikon packaging, the monitor screen cover, the hot shoe cover was missing and, the worst, the monitor did not function at all. No monitor, no menu access.
... See More I contacted them 2/22/13, spoke with the customer service manager, was promised an RMA by the end of the day, an increase in the warranty period free and expedited shipping on the replacement. He promised that he would put this in an email and send it immediately. The email never came.
The replacement camera was received on March 7. Definitely not expedited. This time there was no manual and there was no warranty information. I contacted them again, via email because there was no answer on any of their phone lines. A few days later I received a warranty card - no note of how long the warranty was for - and an extremely used manual.
Yesterday, March 23, 2013, the replacement camera's monitor quit working. 16 whole days I had it and it failed. Are they sending out returns without refurbishing them first? Of course, it is the weekend and there's nothing to be done to resolve my frustration.
It's Sunday, so their sales department is open. They promised to have the customer service manager call me first thing Monday morning. Hope he's more helpful this time.

RobertaB (New User) - on Mar 24, 2013 - 19:47

I will never buy from Primotronix. I tried to order a pink Nikon J1 which their site said was in stock. The next day I got an email saying they couldn't call me because my phone number didn't work and when I tried to call the number they gave me... See Morethere was no answer. After two attempts, I called their main number and finally got put to someone in customer service who was a complete a******. First he told me that the camera was discontinued and I had to pick either white or red. When I asked if I could cancel my order and shop around he was so rude telling me no other site would have it so why bother? And when I realized this to call him back and he'd sell it to me at their rate. Are you kidding? Get some better sales reps. Found the same white camera and lenses on another site for the same price and ordered from them.

BrittanyL (New User) - on Mar 05, 2013 - 23:58

What a terrible experience. Primotronix advertised my Sony RX-100 camera for $570 and proceeded to call me to inform me the price did not include a regular lithium ion battery (which Sony states is standard and included in the purchase of the camera). I followed up with Primotronix and the... See Moresalesman with whom I spoke with was extremely rude and aggressively pushed me to buy a "bundle" for another $30 stating "that is why we offer the camera so cheap" (really?, give me a break as there are four other vendors offering to sell the same camera at roughly the same price (clearly my mistake as I should have moved onto another retailer)). I refused to buy the bundle and he finally agreed to ship my camera (arrive almost three weeks late). Camera arrived and sure enough the battery had been replaced and is dead (does not hold a charge). Seems like he got the last laugh, but I certainly am not going away and will contact the Better Business Bureau as I truly do not want anyone else to have the type of experience I endured. BUYER BEWARE - STAY AWAY

ChrisQ (New User) - on Feb 05, 2013 - 14:15

Ordered my lens on Jan 12th of 2013 and as of now I still do not have a tracking #. After numerous calls, the only answer I get is "Once shipment hits the first ups warehouse you will be emailed the tracking". Very slow and annoying. Will not be recommending... See Morethis site to friends/family/or anyone.

ArwinR (New User) - on Jan 29, 2013 - 16:44

As far as I am concerned, this company does not exist. I ordered a camera, waited for 3 weeks, tried to call but was on hold for more than 35 minutes before I got disconnected and tried again same story. The e-mail verification for the order had status on their... See Morewebsite showed 'transferred', though nothing was shipped. Sent six emails to Customer Service to cancel order without success. Lots of work on my part with canceling order and waiting on the phone. Not worth the savings!

UnEscandalo (New User) - on Dec 18, 2012 - 18:34

"Primotronix is a bait and switch Operation! I ordered a Nikon D5100 body only on Thursday 13Dec2012 with 7 to 9 business days delivery. 3 Business days later after the end of the 3rd business day a representative called to ask if I wanted to buy an additional 3 or... See More5 hour battery (Bait and Switch). I declined and Primotronix then explained that my order from more than three business days earlier would now not arrive fore 7 to 9 more business days elapsed. This would be a total of at least 14 to 16 days after the order was placed.
This is a shake down! Primotronix shipping promises are planned lies in order to shake down for more sales. "

BTW: Spent $10 more at a reputable store. My Nikon D5100 arrives in 2 days total. Pay the extra $10 to $20 dollars at a reputable store.

lohr66 (New User) - on Dec 18, 2012 - 05:57

Same bad experience as these other reviewers
Ordered a Camera on the December 2nd of 2012. Still have not received it nor a tracking number. Its been over the 7-9 days that they said it would take. No one will answer the phone and they disconnect you from hold after... See Moretwenty minutes
Avoid this place like the plague

peh1 (New User) - on Dec 12, 2012 - 18:08

Ordered a Camera on the 22nd of Nov 2012. Still have not received it. Its been over the 7-9 days that they said it would take. No one will answer the phone and now the phone is disconnected.

mkstalnaker (New User) - on Dec 04, 2012 - 21:32

I ordered a Nikon 5100 camera on Nov 18 and received a confirmation email that my camera would be delivered in 7-9 business days via their free shipping option that I had selected. On November 29 I had not received the camera yet so I contacted primotronix to check the... See Moredelivery date, expecting it to be today (the 29th) or tomorrow (the 30th) at the latest. Instead I find out that they have not even shipped the camera yet and it is still sitting in their warehouse! I have a family vacation that I am leaving on Sunday Dec 2 and so I asked them to please ship me the camera to arrive on Saturday Dec 1 for my vacation, given that I had ordered it under the assumption that it would arrive before my vacation. The representative had the audacity to try to charge me an additional $144 for overnight shipping and a 5-hour battery. I understand that the company was impacted by Hurricane Sandy but they could have sent me an automated email on the day of my order, Nov 18, letting me know that shipping would be delayed so that I could have canceled the order and purchased the camera from somewhere else to have for my vacation. Very poor customer service.

sarahfisher123 (New User) - on Nov 29, 2012 - 19:10

I agreed the previous review. I also had very bad experience with this company, Primotronix. I ordered "Canon 28-135mm f/3.5-5.6 EF IS USM Lens" for $304.99 on 10/23/2012. However, today is 10/30/2012. It is totally a week. My order status is still the same. Nothing... See Morehappens. No one from the company tell me why. I tried to contact them several times today. No one picked up the phone and answering machine saying "The business is closed today." From the web site, it should be open until 6:30 pm today. I don't feel good with this company. Therefore, I asked the company to cancel my order.

kaichunglee (New User) - on Oct 30, 2012 - 20:25

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