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DO NOT do business with these people. They absolutely ripped me off!! After navigating their software for waaay to long I finally completed all the entries for my sch c and 1040. I was then sent an email they would review my return and send it to me via email.... See MoreWhen I received it,almost everything was blank except the bottom line profit/loss line. It did not even have my business name or address or anything on it. I sent them an email asking for some phone contact to discuss the problem. I was sent an email stating that it was my fault and that I would need to go back and re enter everything. I emailed several more times explaining the obvious. If I did not input the information how did the program come up with a bottom line figure? After, no kidding 8 emails I could never get a name or a phone call. Nothing but it's my fault and I should start over and put all the figures back in. Now clearly at that point I don't feel comfortable wasting any more time with a firm that can't even call me or even give me their name or gender lol. I sent a final email stating I was going to dispute the cc charge. Their reply in essence was
the online contract I clicked to use their service is ironclad. Even if they are totally wrong they are right and they get paid. They are in New York so taking them to small claims is not practical. I just hope others read this and do not fall in this hole.
By gravatar DirkR (New User) - on Mar 02, 2013 - 05:38 | report
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