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I attempted to book a ticket with this company which claimed it accepted MasterCard. Upon trying to pay with my MasterCard, the company's payment site said that it couldn't contact my bank and to try again. I tried again and got the same message. Each time I did try again,... See to 400kr out of my account! This happened on 21/12/2012, and they company drew out the money from my bank but wouldn't let me purchase the ticket, which was this unpaid when the three day booking deadline ran out on 24/12/2012.

On subsequently contacting the company, who had informed me that the money would be refunded in a few working days, I was told today, 03/01/2013, that the company does not refund any money for TWO WEEKS! Thus I have been causes two weeks of anguish and additional expenses, with no ticket home!

The online infrastructure of this Russian based company is of an unacceptable standard and the delay in refunding payment is extremely inconvenient. I would recommend NEVER USING THIS COMPANY! It is to much of a risk to your travel plans and do not attempt to pay with a MasterCard Debit facility!
By gravatar nigelmcbain (New User) - on Jan 03, 2013 - 01:48 | report
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