ezmaal.com ezmaal.com



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URL: ezmaal.com


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R-69, Opp. Juhu Beach, Juhu Tara Road, Juhu Mumbai
Mumbai 400049
☎ +022 2611 0088
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I ordered an electronic item on the 2nd of May 2013 after being led to the ezmaal website from the Junglee.com market website. I dont know ezmaal but the website and information seems very professional and is an approved vendor by the Junglee.com team which I trust.

Ezmaal wrote that delivery... See Morecould take up to 10 days but typically arrives sooner. I'm writing this review on the 21rst of May. On the 11th day I call Ezmaal; they say they need to check with the courier on that status of the shipment and will call back in 30 minutes. I call them again 4 hours later. Their call center is only open from 10AM to 630PM. Their are banks in the west with longer hours.

I call the next morning (day 12) at 1010AM they dont answer until nearly 1030AM. They say that they still need to do some checking and can I please give them some time to check. I reply that I have given them time... since 2nd May. This time they do call back an hour later and state that the do have the item in stock but the courier in Mumbai wont ship such a large item to New Delhi. What! Are they kidding?! Shouldn't they know that before they take my Rs. 10,000 back on 2 May? I ask for them to process a refund.

They have still not processed the refund. I am now having to call my bankcard company and dispute the charges which is a long process also taking days! I guess I have now spent about 1.5 hours of my time trying to get this sorted out through phone calls and email messages. Now I find that I have to spend about 30 minutes filling out a form with my bank and then I will have to deliver that form to a local office the closest of which is about 20-25 minutes one way from my home in New Delhi!

I look forward to a response and apology and an idea on how Ezmaal is going to fix this! And why they are forcing me to dispute a charge with my bank? Ezmaal sure took my money in a speedy, 'no hassle' manner. But, they dont seem to care about delivering the product or customer service. Hey, so you are a small start-up and made a mistake. I get it. But, now ezmaal.com needs to fix that mistake and not hold onto my money for what is approaching 3 weeks without any action or apology. I will let you all know how this saga ends.
By gravatar SmartSignin (New User) - on May 17, 2013 - 10:16 | report
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About ezmaal.com

Online shopping India – Shop Online for Electronic & Home Appliances at Ezmaal.com

Buy Mobiles, Computer Hardware, Home Appliances, Digital camera, Laptop, Sports Gear, Fitness equipments, books, Life Style Products online at lowest price in India. Deals on all Major Brands, with free shipping across india and lowest price. Easy online Shopping - eZmaal.com"

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