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No customer service! I called emailed over and over and never got a response. 13 dAys still waiting for order.
By gravatar DerkL2 (New User) - on Jul 28, 2014 - 18:24 | report
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I ordered 5 Ambrosia Van Reef cigars from the site which stated the cigars were in stock. My card was immediately charged (I get text notifications each time there is a transaction on my card) and I received a "confirmation of order" email. Then over 11 days went by without... See Moreanything. I went back to check my order with their site and the status was listed as "processing". I sent an email inquiring about the status and asking for a refund if there was a problem. Another two days went by without any reply what so ever to my inquiry. I sent another email and another day or so went by before receiving any information. I was told they just got them in that day but they could cancel my order if I wanted without any type of apology for their miscommunication about their stock on their website or their delay.
The very least they could have done is alerted me of the delay so I could have cancelled the order then and purchased this product from another site. unfortunately by the time I was aware of the situation with egars nearly all the other sites were sold out of singles and 5s of the Van Reefs so I was forced to continue with this transaction if I wanted the cigars.
I will not be buying from this site again.
By gravatar TraceyT2 (New User) - on Jul 17, 2014 - 13:10 | report
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About - the BEST cigar site on the planet has all the best cigar brands and an unconditional money-back guarantee. Home of the 5-Packs, we carry the top brands like Macanudo, Ashton, Cohiba, Punch, Avo, Partagas, Arturo Fuente, La GLoria Cubana, Hoyo de Moneterrey and more!

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