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URL: bulkapothecary.com


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I had recently placed an order with Bulk Apothecary. I waited a week and no e-mail stating it was shipped. I then contact them and was informed they moved warehouses (without informing customers) and they are backed up in orders. I was informed that my package was on a skid... See Moreand will be shipped the following day. I had then called every day after to be told the same exact thing. I call back today another week later, to be told now, oh your product is out of stock and can't be delivered until next week. They have lied up and down to my face for a week straight, just to find out I will have to wait another week. I will never do business with this company again
By gravatar AngieK3 (New User) - on Sep 02, 2014 - 16:04 | report
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Misrepresents their products. They do not tell the truth when they say they will send a return label. Poor quality beeswax it is not from the US like they say. It smells of China.
By gravatar SandraJ6 (New User) - on Feb 11, 2014 - 04:40 | report
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Does anyone have a good story ? I made a sizable order and a week ago - a few days later it was listed as partially shipped - just now I tried to log on to see status and they have no record of my account ! ... See MoreWill I ever get these item or did I waist my time trying to process It on 2 different phone and computers !? That shoulda been a red flag for me right there... I ordered some stuff from the chemistry store 4 days after this order & I already have that stuff !
By gravatar MaryB11 (New User) - on Dec 12, 2013 - 00:00 | report
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I did not receive my entire order. When I called to ask for the missing items "Cory the manager" told me he would personally send out the missing items that day. When I called 2 days later to see why I had not received the order yet, ... See MoreI was told the items were shipped on Tuesday not on Monday as Cory told me he would do.

I emailed them today to let them know how disappointed I was that I had not received my items. They asked me to contact them via their toll-free number to figure something out so that I would receive the products in time. I asked if the items could be overnighted and I was told no one has the authority to overnight anything except for the owner of the business. I asked if they could do two day delivery, again i was told no. When I asked to speak with the owner I was told the owner would be out of town until Monday, perhaps longer. How convenient. Cory said that it was my fault I was not going to receive the items in time and that I should have known that it would take 4 days for them to reach me.

The fundraiser is Sunday and I have nothing except 40 blank tubes of lip balm. I praised this company up and down and built them up with the members of the board. This company has no regard for their reputation or those who use their company. One would think, their reputation was worth the $20 to overnight the items, but apparently not. So disappointing to find a company that offers some really nice products at great prices but fails to deliver any type of customer service when they make a mistake.

I am appalled by this company's customer service and inability to admit their mistakes.
By gravatar BarbaraL (New User) - on Jun 19, 2013 - 21:29 | report
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to Sales
I recently placed an order with your company.
I was impressed with the pricing and having a few orders due in 3 weeks from the date I thought was plenty of time to receive it.
First off when I placed the order, I was suppose to get a confirmation email.... See MoreI never did. If I had I would have known some of the items I needed were back ordered I had to wait over the weekend to call this was 2 weeks ago .
The lady I talked to found my order and said it's on the way
but 3 items were back ordered .
So I received the order a week later , and there was no melt and pour soap, all I ordered was a pound to get this order out and try your product.
I called and was told they would send it right out. In the
A few days later another call, oh sorry we were sending it next week with your back order.. I will get it right out
mean time I placed a $150 order with Bramble berry, because I know I will get my items on time, and I always know when something is back ordered it says so right when you try to order.
I just received that order as I am writing this letter.
I still have not received my melt and pour.
I really am disappointed.
I thought I found a really great place to order my supplies.
I asked about why I didn't get an email to confirm.
She said wow that's strange.

I continue to have a bad experience!
I called this morning to see where the melt and pour
is, why it hasn't been sent.
This time I am told the melt and pour is on back order!
I have called 3 x nobody ever said it was back ordered.
I was told the back order would be sent by last week.
Now it's next Wednesday.

I have never had this kind of service, too bad they have great pricing and cool products.
What good are they if you never receive them!
I will order from Bramble berry.
Great products and wonderful customer service!
Michelle R
By gravatar ChelleR (New User) - on Feb 28, 2013 - 17:57 | report
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About bulkapothecary.com

Wholesale Lotion Base, Bulk Soap & Lotion Making supplies, Unscented Bases, Soap Base & Unscented Massage Lotion

Bulk Apothecary is a wholesale supplier of unscented bases including lotion base, soap base, bulk lip balm, custom lip balm, fragrance oils, lip balm flavors and tons of other lotion making and soap making products

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