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8400 Miramar Rd
San Diego CA 92126
United States
☎ +1 858 578 3334
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Thumb Down is the worst internet store I have ever dealt with. I ordered a Graco Car seat on Wednesday March 6, 2013. I received the email stating that my item would ship in 2-4 weeks. It was disappointing that it was going to take that long but it was... See Morefree shipping and the price was right so I thought I would just deal with it. After 4 weeks went by I called customer service, on April 2rd, I was told that she had to call the rep and see where the car seat was because they hadn’t received it yet. She told me she would call me back. I never received a call that day so I called the next day Wednesday. I was told by the same girl that the car seat was being shipped that day to her facility and then she would receive it Thursday and send it out that day. It would be shipped ground. When I mentioned the 2-4 weeks for delivery I was told that, that was just an estimate and shipping time was not guaranteed, but that she would definitely ship it out tomorrow. 2 days later on Saturday I checked my order status; my car seat had not been shipped. I called customer service again. I gave the girl my order number and wanted to know where my car seat was in its travels. The girl told me she hadn’t received it yet from their rep and that she thinks it would be there Monday. I then asked her since this is well beyond the 2-4 week shipping and past what I was told on Wednesday I expected it to be shipped 2day or overnight. She said they don’t do that because it was expensive. I asked for a supervisor.
When the supervisor got on the line I explained my multiple phone calls and that I was upset with the shipping and wanted my item overnighted or shipped 2day. He said that they don’t do that and that there wasn’t much he could tell me about why my car seat didn’t get to his facility because where it was coming from was only 110 miles away and should have gotten there the same day. I told him I didn’t care about his issues with his rep because I ordered my item from his company. I continued to get the run around for the next 20 min until I finally just asked to be called on Monday with an update.
I then just ordered my item from another store for only $40 more and still free shipping. I will receive the same car seat next week. When I called customer service to cancel my order the guy that answered asked me why I was canceling and I said because the shipping time and customer service is awful he chuckled like this wasn’t the first time he had heard this.

After my first phone call I looked up reviews on to see if this was just my problem and it is NOT. Below are some links to additional reviews that prove that this company is awful and does not care about the consumer AT ALL.
By gravatar CaitlinT (New User) - on Apr 06, 2013 - 22:30 | report
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