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URL: ainol-novo.com

IP: 50.115.128.146

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Very quick delivery but forget about their customer service. My brand new Hero tablet was faulty. They gave me an adress to return it. They definitely reveived it. The communication until then was satisfying. Now they won't talk to me anymore. My money is gone and so is the tablet.... See MoreThat was two months ago. I'm very disappointed.

BjörnM (New User) - on Mar 27, 2013 - 16:01

Main reason to avoid this site and people is a very poor customer service

I was their regular customer. the last tablet I ordered had a problem with booting so I asked for help their customer service. they were trying to help till the moment we found that the tablet is... See Morefaulty and I wanted return it. No reply since this time
1)Be patient and prepare yourself for a long time waiting for any reply of them.
2)Doesn't matter if you are registered with them or not, any email you send to them won't be registered in your account (no proof of correspondence)till the moment they reply to you.
3)If you have any bigger problem after sale like faulty, broken product or you are looking for an exchange, refund etc. they just don't know you at all.

AndrzejL (New User) - on Feb 26, 2013 - 10:53

I ordered 2 tablets from this company in December. I received one at the beginning of January. This company have refused to refund me for the one i havn't received, and paypal won't help. I have been totally scammed and out of pocket to the tune of... See Morearound £135. Don't trust this company with your order. You have been warned

RichardL (New User) - on Feb 20, 2013 - 23:24

Greetings:

I have purchased a total of 26 tablets from this online store. They have all arrived in perfect working conditions. They take some time in answering E-Mails and they only include their phone number on their invoices, but are still absolutely reliable. They offer excellent prices, because they are the... See Moreauthorized seller for Ainol-Novo products outside China. They ship through DHL and one can track the package normally.

Buy with COMPLETE confidence.

rafaelpm5000 (New User) - on Oct 23, 2012 - 07:09

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